Frequently asked questions

What is consignment?

Consignment generally means that we sell items brought in by you to our base of customers on your behalf. Items put on consignment remain your property in our store under an agreement for a period of 2 months. We only profit if you profit. You only get paid out for any items that sell.



How are you different than a thrift store?

Although we also sell gently loved items, we do NOT receive items on donation like a thrift store. Our items are hand picked from local families bringing in their goods to sell. In addition we go the extra mile and provide a clean, warm & organized envirornment to shop in. We love providing a easy shopping experience!



What happens when my items sell?

Great news! If you put your items on consignment that means you have funds to cash out or spend at Little Bird and your items were recyled to a new family. Win, Win! Feel free to track your items and sales via our online portal with the logins that you were given when you set up your account :D



When & how can I cash out my account?

We cut checks for consignment accounts on the 15th of every month. If you would like to request a check for the items sold in your account you must submit an online request to us by 5pm on the 10th of the month to be put on that months check run. Checks are ready for pick up on or after the 15th. In the event the 15th falls on a day that our store is closed it will be available the following business day.



What do you do with unsold items?

If you opt to pick up your unsold items, you will be assigned a pick up window at the time of drop off. Items not picked up during your assigned window will automatically be donated. If you opt to donate any unsold items, you will NOT receive a pick up window and your items will be pulled and donated to one of our many local charities including Rachel's Closet, Tender Life Maternity, Ventura County Pregnancy Center or the Southcoast Fellowship clothing pantry.



What if I just want to trade my items for other items in the store?

That's a GREAT option! We love it when families grow with our store! We do offer an "on the spot" trade option for store credit. The items that we hand pick from your drop off will be priced on the spot and you will receive half of the resale total in immediate store credit. No need to wait for your items to sell! We pay you in store credit for ALL of the items that we take. You can use your credit same day or bank it for later!



Do you take anything and everything?

As much as we would like to appease everyone, our shop is small and we can only take in items that we can immediately put on our sales floor. We do our very best to take as many items that we can from you based on our customers needs and wants, backed by our sales data. We pride ourselves in hand picking the very best items for our community. In addition, there are just some items that we can never take.. These include: - Bedding - Used Car Seats - Cribs - Swings (Mamaroo ok) - Strollers circa 2016 - Bassinets - Diaper Pails - Used feeding supplies - Wipe & bottle warmers - Knick knacks & decor - Breast Pumps - Recalled items - Vintage toys that have not been lead tested - Used undergarments - Stuffed Animals - Handmade items



How do you price items?

We price based on demand, sizing and brand. We can't share our exact formula, however, you are more than welcome (and encouraged) to shop our racks prior to dropping off items. We do our best to be fair to both our consignors and shoppers! Don't want to drive over? Check out our online store >> www.littlebirdventura.com



When can I bring in items and how much can I bring?

We take walk-ins every Wednesday & Thursday from 10am-4pm, You can bring in TWO standard sized reuseable bags of clothing, toys, shoes & books for us to go through, Please be sure to check the front page of our wesbite to see what items & sizes we need.and are accepting. *We are currently only accepting equipment from our wish list only.



Why do you have limits on how much I can bring in?

Well the short answer is time & space. We can't accomadate Your appointment is 30 minutes long our schedule is ongoing with appointments. So to speed up our wait time we HAVE to have limits in place. In addition, our store is on the smaller side and we can't accomadate a huge cleanout. So we ask that you only bring in your most current outgrown items, not items that you have saved for years :)



What is your return policy?

We accept returns for all regular priced clothing & shoes, within 7 days of purchase for store credit only. Tags must be attatched and you need to bring in your receipt. We do not accept returns on sale items, equipment, toys, books or accessories. All sales are final on those items.



I placed an order online and changed my mind, can I cancel it?

If we have not processed your order, you may cancel it. We will refund your order minus a 10% restocking fee. This fee covers our costs & time associated with your order, including the credit card fees which we don't get back from Shopify.